Best Free Knowledge Management Software

Slack is a communication platform designed for teams, offering a streamlined way to collaborate. It organizes conversations into channels, allowing users to focus on specific topics or projects. Direct messaging enables private conversations, while file sharing makes document collaboration easy. Slack integrates with numerous apps, including Google Drive and Trello, enhancing its functionality. It... Read more about Slack

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Microsoft SharePoint is a collaborative platform widely used for efficient teamwork within organizations. It helps people share and manage content, knowledge, and applications for seamless collaboration. With features like document storage, version control, and easy access, SharePoint simplifies file management. It enables teams to create, edit, and share documents in real-time, fostering collabor... Read more about Microsoft SharePoint

Microsoft Viva Engage is a community and employee engagement platform that fosters communication, collaboration, and connection within organizations. Part of the Microsoft Viva suite, Viva Engage allows employees to share ideas, ask questions, and interact with colleagues across different departments and locations. The platform includes features such as community-building tools, employee recogniti... Read more about Microsoft Viva Engage

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to del... Read more about HubSpot Service Hub

IBM Enterprise Content Management is a robust document management software solution designed to help organizations efficiently manage their digital content and workflows. This platform provides tools for capturing, organizing, and storing documents securely while ensuring compliance with regulatory requirements. IBM ECM offers advanced search capabilities, enabling users to locate and retrieve doc... Read more about IBM Enterprise Content Management

IBM Watson Knowledge Studio is an artificial intelligence (AI) software designed to help businesses and organizations build custom machine learning models for understanding and processing natural language data. The platform allows users to train AI models to recognize and extract information from unstructured data such as documents, emails, and chat logs. Watson Knowledge Studio includes tools for... Read more about IBM Watson Knowledge Studio

Odoo is a comprehensive business management software, offering a wide array of applications to streamline various business operations. Its modular structure allows for customization, catering to specific business needs. Key features include CRM for customer management, eCommerce solutions, accounting tools, inventory management, and project management capabilities. Odoo also supports HR management... Read more about Odoo

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

Salesforce Field Service is a dynamic software solution designed for managing on-site service operations. It's part of the broader Salesforce ecosystem, renowned for customer relationship management. This software excels in scheduling and dispatching, ensuring the right technician reaches the right location at the right time with smart, automated scheduling. It's particularly user-friendly, offeri... Read more about Salesforce Field Service

Halp is a modern service desk software designed to streamline IT support and customer service operations for organizations of all sizes. The platform offers a conversational interface, allowing support teams to manage tickets directly within popular communication tools like Slack and Microsoft Teams. Halp simplifies the ticketing process with features such as automated ticket creation, categorizat... Read more about Halp

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

Confluence is a collaborative workspace that helps teams organize and share information efficiently. It's a central hub where you can create, store, and manage documents and notes. The platform allows easy creation of pages and blogs, useful for team updates or project plans. Confluence integrates with Jira, a plus for tracking project progress. It supports real-time editing, making team collabora... Read more about Confluence

Enterprise Private Cloud is an innovative knowledge management software designed to centralize information and streamline collaboration within organizations. This platform offers a comprehensive suite of tools that enable users to create, share, and manage knowledge assets efficiently. With Enterprise Private Cloud, organizations can store documents, policies, and procedures in a secure environmen... Read more about Enterprise Private Cloud

Zoho Connect is a comprehensive team collaboration software designed to streamline communication and workflow within organizations. It offers features like customizable forums for team discussions, task management tools for tracking projects, and a shared calendar to schedule meetings and events. The platform includes document sharing capabilities, allowing team members to collaborate on files in ... Read more about Zoho Connect

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

UserVoice is a customer feedback and product management software that excels in bridging the gap between businesses and their users. It's uniquely designed to gather, analyze, and prioritize customer feedback, ensuring that product development aligns with user needs. The platform features an intuitive interface for collecting feedback directly from customers, making it easy for them to share their... Read more about UserVoice

Zoho Learn is an intuitive and comprehensive learning management system (LMS) developed to streamline the training and development process in organizations. Its standout feature is the integration with other Zoho applications, creating a cohesive and efficient workflow. The platform offers a versatile course builder that allows for the creation of interactive and engaging content, catering to vari... Read more about Zoho Learn

MediaWiki is an open-source knowledge management software that powers some of the world’s largest collaborative knowledge databases, including Wikipedia. It enables organizations to create a centralized knowledge base where users can easily create, edit, and organize information. MediaWiki’s robust versioning and revision history features allow users to track changes, ensuring transparency and... Read more about MediaWiki

Notion is like a digital workspace where you can jot down notes, plan your tasks, and keep everything organized in one spot. It's great for both solo projects and team collaborations. You can set up pages however you like - kind of like a digital notebook with superpowers. There's a bunch of templates to help you get started, whether you're planning a trip or managing a big project. Plus, you can ... Read more about Notion

The KNOWLEDGE is a knowledge management software designed to help organizations capture, organize, and share vital information across teams. This software provides a central repository for storing documents, FAQs, procedures, and other resources, making it easier for employees to access the information they need. The KNOWLEDGE offers advanced search capabilities, tagging, and categorization option... Read more about The KNOWLEDGE

Elastic Enterprise Search is a powerful insight engine designed to provide organizations with intuitive, scalable search capabilities across various data sources. By centralizing access to data from internal systems, documents, and external content, it enables users to quickly find relevant information and gain actionable insights. The software’s AI-driven algorithms enhance search accuracy, del... Read more about Elastic Enterprise Search

SolarWinds Service Desk is an advanced, user-friendly software solution designed for efficient IT service management. Its comprehensive features allow seamless tracking and resolving of IT issues, making it ideal for businesses seeking streamlined IT workflows. Key features include automated ticketing, which simplifies incident reporting and resolution. The asset management tool tracks and manages... Read more about SolarWinds Service Desk

Attivio is an advanced business intelligence (BI) platform that empowers organizations to harness the full potential of their data. With its cutting-edge AI-powered search and analytics capabilities, Attivio enables businesses to uncover hidden insights, identify trends, and make informed decisions faster. The software combines structured and unstructured data from multiple sources into a unified ... Read more about Attivio

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk