Spiceworks Cloud Help Desk

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Cloud Based Help Desk Software

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Spiceworks Cloud Help Desk Overview

Spiceworks Cloud Help Desk is a dynamic and user-friendly software solution tailored explicitly for IT support and management. One of its core features includes cloud-based architecture, ensuring accessibility and flexibility for teams across different locations. The software facilitates ticket management, enabling efficient tracking, prioritization, and resolution of IT issues. Its user-friendly ticketing interface simplifies the process of submitting and managing support requests. Additionally, Spiceworks integrates seamlessly with email to provide an easy way for users to create and update tickets. It also offers real-time reporting tools and gives insights into help desk performance and workload. Importantly, it's free to use, which makes it an ideal choice for small to medium-sized businesses looking for a cost-effective IT support solution.

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Spiceworks Cloud Help Desk Screenshot & Video

Spiceworks Cloud Help Desk screenshot & Video

Spiceworks Cloud Help Desk screenshot & Video

Spiceworks Cloud Help Desk screenshot & Video

Spiceworks Cloud Help Desk screenshot & Video

Contact Details

Ziff Davis
2006
United States
101-500

Support

Chat
Knowledge Base

Training

In-person
Live Online
Webinar
Documentation

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based
iPhone
Android
Windows
Mac
Linux

Typical Customers

Self-Employed
Small-Business
Midsize-Business
Large-Enterprise-Business

Languages Supported

English

Industries

Computer & Network Security, Information Technology & Services

Spiceworks Cloud Help Desk Features

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

ITSM Software

Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring

Issue Tracking Software

Issue Scheduling
Customizable Reports
Real Time Notifications
Chat/Messaging
Help Desk Management
Assignment Management
Task Management
Collaboration Tools
Role-Based Permissions
Commenting/Notes
Ticket Management
Alerts/Notifications
Projections
Multi-Channel Communication
Recurring Issues
Issue Tracking
Knowledge Base Management
Email Management
Support Ticket Tracking
Monitoring
Project Management
Issue Auditing
Prioritization
Task Progress Tracking
Self Service Portal
Surveys & Feedback
SLA Management

Spiceworks Cloud Help Desk Pricing

Pricing Type

Free

Preferred Currency

NA

Free Trial

NA

Free Version

NA

Payment Frequency

NA

Pricing Page

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Spiceworks Cloud Help Desk FAQs

Spiceworks Cloud Help Desk is a dynamic and user-friendly software solution tailored explicitly for IT support and management. One of its core features includes cloud-based architecture, ensuring accessibility and flexibility for teams across different locations. The software facilitates ticket management, enabling efficient tracking, prioritization, and resolution of IT issues. Its user-friendly ticketing interface simplifies the process of submitting and managing support requests. Additionally, Spiceworks integrates seamlessly with email to provide an easy way for users to create and update tickets. It also offers real-time reporting tools and gives insights into help desk performance and workload. Importantly, it's free to use, which makes it an ideal choice for small to medium-sized businesses looking for a cost-effective IT support solution.

No, Spiceworks Cloud Help Desk does not offer a free version.

No, Spiceworks Cloud Help Desk does not offer any free trial.

No, Credit Card details are not required for the Spiceworks Cloud Help Desk trial.

No, Spiceworks Cloud Help Desk does not offer an API.

Spiceworks Cloud Help Desk offers support with the following options:
- Chat , Knowledge Base

Spiceworks Cloud Help Desk offers training with the following options:
- In-person , Live Online , Webinar , Documentation

Spiceworks Cloud Help Desk supports the following languages:
- English

Following are the typical users of the Spiceworks Cloud Help Desk:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

Spiceworks Cloud Help Desk supports the following deployment:
- Cloud Hosted

Spiceworks Cloud Help Desk supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Mac , Linux