Does GoTo Resolve offer a free version?

No, GoTo Resolve does not offer a free version.

Does GoTo Resolve offer a free trial?

Yes, GoTo Resolve offers a free trial.

Are Credit Card details required for the GoTo Resolve trial?

No, Credit Card details are not required for the GoTo Resolve trial.

What type of support options does GoTo Resolve offer?

Email, Phone, Chat, Knowledge Base, FAQs/Forum

What type of training options does GoTo Resolve offer?

Live Online, Webinar, Documentation, Videos

Who uses GoTo Resolve?

Self-Employed, Small-Business, Midsize-Business

What devices and operating systems does GoTo Resolve support?

Web-Based, iPhone, Android, Windows, Linux

GoTo Resolve Reviews Mar 2025: Pricing & Features

GoTo Resolve Overview

GoTo Resolve is an innovative remote support software designed to enhance customer support and IT service management by enabling seamless remote assistance. This platform allows support teams to troubleshoot issues, provide guidance, and resolve problems for users from virtually anywhere, improving efficiency and customer satisfaction. With GoTo Resolve, users can initiate remote sessions with just a few clicks, allowing support technicians to access devices, share screens, and collaborate in real-time. The software features robust security protocols, ensuring that sensitive data is protected during remote sessions. Additionally, GoTo Resolve includes comprehensive reporting tools that provide insights into support performance, response times, and customer feedback. By implementing this remote support solution, organizations can enhance their customer service capabilities, reduce resolution times, and foster a more responsive and agile support environment.

Contact Details

GoTo
2003
United States

Support

Email
Phone
Chat
Knowledge Base
FAQs/Forum

Training

Live Online
Webinar
Documentation
Videos

Licensing & Deployment

Proprietary
Cloud Hosted
On-Premise
Web-Based
iPhone
Android
Windows
Linux

Typical Customers

Self-Employed
Small-Business
Midsize-Business

Languages Supported

English

Industries

Construction, Consumer Electronics, Information Technology & Services, Mental Health Care, Telecommunications

GoTo Resolve Features

Cybersecurity Software

Whitelisting/Blacklisting
Compliance Management
Policy Management
Audit Trail
Real Time Reporting
Single Sign On
Secure Data Storage
Behavior Tracking
Incident Management
Activity Tracking
SSL Security
Patch Management
Endpoint Protection
Risk Alerts
Remote Monitoring & Management
Security Auditing
Vulnerability Scanning
Event Logs
HIPAA Compliant
Server Monitoring
Anti Virus
Authentication
Access Controls/Permissions
Two-Factor Authentication
Threat Response
Data Security
Firewalls

Mobile Device Management (MDM) Software

Synchronization Scheduling
Wireless Internet Access
Monitoring
User Management
Mobile Content Management
Data Management
Remote Update/Installation
Kiosk Mode
Wireless Troubleshooting
Deployment Management
Software Management
Application Management
Patch Management
Security Management
Compliance Management
Remote Access/Control
Automatic User/Device Recognition
Inventory Management
Policy Management
Alerts/Notifications
Asset Lifecycle Management
Active Directory Integration
Enrollments/Onboarding
Access Controls/Permissions
Secure Data Storage
Endpoint Management
Location Tracking
IT Asset Tracking
Configuration Management
Self Service Portal
Two-Factor Authentication
SSL Security
Usage Tracking/Analytics

MSP Software

Help Desk Management
Event Logs
CRM
Activity Tracking
Server Monitoring
Issue Management
Self Service Portal
Billing & Invoicing
Configuration Management
Dashboard
Compliance Management
Real Time Updates
Project Management
Patch Management
SLA Management
Remote Monitoring & Management
Backup and Recovery
Inventory Management
Support Ticket Management
Incident Management
Maintenance Scheduling
Policy Management
Anti Virus
IT Asset Tracking
Task Management
Real Time Analytics
Performance Metrics
Active Directory Integration
Contract/License Management

Complaint Management Software

Routing
Multi-Channel Communication
Case Management
Issue Tracking
Activity Dashboard
Email Templates
Prioritization
Customer Service Analytics
Forms Management
Knowledge Base Management
Access Controls/Permissions
Feedback Management
Chat/Messaging
Real Time Notifications
Customer Complaint Tracking
Self Service Portal
Social Media Integration
Support Ticket Management
Interaction Tracking
Survey/Poll Management
Email Management
Alerts/Escalation
Live Chat
Collaboration Tools
Canned Responses
SLA Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

ITSM Software

Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring

IT Management Software

Change Management
SLA Management
Activity Tracking
Knowledge Management
Dashboard
Audit Management
Self Service Portal
Patch Management
Capacity Management
Configuration Management
License Management
Alerts/Notifications
Inventory Management
Compliance Management
Remote Access/Control
Server Monitoring
Event Logs
Task Management
Incident Management
SSL Security
Audit Trail
Access Controls/Permissions
Ticket Management
Maintenance Scheduling
Chat/Messaging
Issue Auditing
IT Asset Tracking
IT Risk Management
Network Security

Live Chat Software

Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback

Issue Tracking Software

Issue Scheduling
Customizable Reports
Real Time Notifications
Chat/Messaging
Help Desk Management
Assignment Management
Task Management
Collaboration Tools
Role-Based Permissions
Commenting/Notes
Ticket Management
Alerts/Notifications
Projections
Multi-Channel Communication
Recurring Issues
Issue Tracking
Knowledge Base Management
Email Management
Support Ticket Tracking
Monitoring
Project Management
Issue Auditing
Prioritization
Task Progress Tracking
Self Service Portal
Surveys & Feedback
SLA Management

AntiVirus Software

Anomaly/Malware Detection
Threat Response
Real-Time Monitoring
Endpoint Protection
Automatic Scans
VPN
Data Security
Real-time Alerts
Webcam Protection
Identity Theft Protection
Spam Quarantine
Phishing Protection

IT Asset Management Software

Contract/License Management
Compliance Tracking
Cost Tracking
Procurement Management
Supplier Management
Configuration Management
Asset Tracking
Maintenance Management
Reporting/Analytics
Audit Management
Inventory Management
Change Management
Requisition Management
Support Ticket Management
Barcode/Ticket Scanning
Alerts/Notifications

IT Service Software

Release Management
Contract/License Management
Knowledge Management
Activity Dashboard
Self Service Portal
Workflow Management
Service Catalog
Third-Party Integrations
Configuration Management
Alerts/Notifications
Inventory Management
Change Management
Problem Management
Compliance Management
Task Management
Support Ticket Management
Real-Time Monitoring
Resource Allocation & Planning
Service Request Management

Remote Desktop Software

Real-Time Chat
Screen Sharing
Access Controls/Permissions
Diagnostics Tools
Mobile Access
Remote Printing
Reporting/Analytics
Screen Recording
Remote Access/Control
File Transfer
Multiple Monitor Access
Collaboration Tools
Troubleshooting

Remote Monitoring and Management Software

Configuration Management
Task Management
IT Asset Management
Remediation Management
User Management
Vulnerability Scanning
Real-time Alerts
For MSPs
Policy Management
Maintenance Scheduling
Network Monitoring
Real-Time Monitoring
Audit Trail
Patch Management
Mobile Access
Uptime Reporting
Support Ticket Management
Deployment Management
Compliance Management

Remote Support Software

Session Recording
Remote Access/Control
Remote Monitoring & Management
Unattended Access
Access Controls/Permissions
Collaboration Tools
Surveys & Feedback
Reporting/Analytics
Real-Time Notifications
File Sharing
Screen Sharing
Session Transfer
Diagnostic Tools
Chat/Messaging
Real-Time Chat
Real-Time Monitoring
Troubleshooting

Remote Work Software

Softphone
Video Conferencing
Meeting Management
Remote Support
Communication Management
Time Zone Tracking
Third-Party Integrations
Electronic Signature
Live Chat
Video Chat
Task Management
Workflow Management
Collaboration Tools
Access Controls/Permissions
Progress Tracking
Employee Activity Monitoring
Reporting & Statistics
Document Management

GoTo Resolve Pricing

Pricing Type

Flat Rate

Preferred Currency

USD ($)

Free Trial

Available

Free Version

Payment Frequency

Monthly Subscription

Plans & Packages

Remote Access

$23 Per Month

GoTo Resolve FAQs

No, GoTo Resolve does not offer a free version.

Yes, GoTo Resolve offers a free trial.

No, Credit Card details are not required for the GoTo Resolve trial.

GoTo Resolve offers the following pricing plans & packages:

Remote Access

$23 Per Month

GoTo Resolve supports the following payment frequencies:
- Monthly Subscription

No, GoTo Resolve does not offer an API.

GoTo Resolve offers support with the following options:
- Email , Phone , Chat , Knowledge Base , FAQs/Forum

GoTo Resolve offers training with the following options:
- Live Online , Webinar , Documentation , Videos

GoTo Resolve supports the following languages:
- English

Following are the typical users of the GoTo Resolve:
- Self-Employed , Small-Business , Midsize-Business

GoTo Resolve supports the following deployment:
- Cloud Hosted , On-Premise

GoTo Resolve supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Linux

GoTo Resolve

GoTo Resolve Overview