Best Knowledge Management Software for Small Businesses (Free & Paid)

Slack is a communication platform designed for teams, offering a streamlined way to collaborate. It organizes conversations into channels, allowing users to focus on specific topics or projects. Direct messaging enables private conversations, while file sharing makes document collaboration easy. Slack integrates with numerous apps, including Google Drive and Trello, enhancing its functionality. It... Read more about Slack

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Microsoft SharePoint is a collaborative platform widely used for efficient teamwork within organizations. It helps people share and manage content, knowledge, and applications for seamless collaboration. With features like document storage, version control, and easy access, SharePoint simplifies file management. It enables teams to create, edit, and share documents in real-time, fostering collabor... Read more about Microsoft SharePoint

Microsoft Viva Engage is a community and employee engagement platform that fosters communication, collaboration, and connection within organizations. Part of the Microsoft Viva suite, Viva Engage allows employees to share ideas, ask questions, and interact with colleagues across different departments and locations. The platform includes features such as community-building tools, employee recogniti... Read more about Microsoft Viva Engage

Wix is a user-friendly website-building platform that empowers individuals and businesses to create professional-looking websites without coding skills. With its drag-and-drop interface, users can easily customize templates, add content, and design layouts. Wix offers a range of features, including an app market for additional functionalities. It caters to diverse needs, from personal blogs to e-c... Read more about Wix

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to del... Read more about HubSpot Service Hub

IBM Enterprise Content Management is a robust document management software solution designed to help organizations efficiently manage their digital content and workflows. This platform provides tools for capturing, organizing, and storing documents securely while ensuring compliance with regulatory requirements. IBM ECM offers advanced search capabilities, enabling users to locate and retrieve doc... Read more about IBM Enterprise Content Management

IBM Watson Knowledge Studio is an artificial intelligence (AI) software designed to help businesses and organizations build custom machine learning models for understanding and processing natural language data. The platform allows users to train AI models to recognize and extract information from unstructured data such as documents, emails, and chat logs. Watson Knowledge Studio includes tools for... Read more about IBM Watson Knowledge Studio

Odoo is a comprehensive business management software, offering a wide array of applications to streamline various business operations. Its modular structure allows for customization, catering to specific business needs. Key features include CRM for customer management, eCommerce solutions, accounting tools, inventory management, and project management capabilities. Odoo also supports HR management... Read more about Odoo

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

Salesforce Field Service is a dynamic software solution designed for managing on-site service operations. It's part of the broader Salesforce ecosystem, renowned for customer relationship management. This software excels in scheduling and dispatching, ensuring the right technician reaches the right location at the right time with smart, automated scheduling. It's particularly user-friendly, offeri... Read more about Salesforce Field Service

QUOSA is a knowledge management software designed to help organizations store, organize, and share their critical knowledge and intellectual assets. The platform provides tools for document management, knowledge sharing, collaboration, and search, enabling teams to access and contribute to knowledge repositories easily. QUOSA supports various formats, including documents, research papers, multimed... Read more about QUOSA

Elsevier Knovel is a knowledge management software designed to help engineers, scientists, and technical professionals access and manage critical technical information. The platform provides an extensive library of reference materials, including scientific journals, textbooks, standards, and industry reports, helping users stay informed and make data-driven decisions. Elsevier Knovel features adva... Read more about Elsevier Knovel

Halp is a modern service desk software designed to streamline IT support and customer service operations for organizations of all sizes. The platform offers a conversational interface, allowing support teams to manage tickets directly within popular communication tools like Slack and Microsoft Teams. Halp simplifies the ticketing process with features such as automated ticket creation, categorizat... Read more about Halp

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

Confluence is a collaborative workspace that helps teams organize and share information efficiently. It's a central hub where you can create, store, and manage documents and notes. The platform allows easy creation of pages and blogs, useful for team updates or project plans. Confluence integrates with Jira, a plus for tracking project progress. It supports real-time editing, making team collabora... Read more about Confluence

Enterprise Private Cloud is an innovative knowledge management software designed to centralize information and streamline collaboration within organizations. This platform offers a comprehensive suite of tools that enable users to create, share, and manage knowledge assets efficiently. With Enterprise Private Cloud, organizations can store documents, policies, and procedures in a secure environmen... Read more about Enterprise Private Cloud

Zoho Connect is a comprehensive team collaboration software designed to streamline communication and workflow within organizations. It offers features like customizable forums for team discussions, task management tools for tracking projects, and a shared calendar to schedule meetings and events. The platform includes document sharing capabilities, allowing team members to collaborate on files in ... Read more about Zoho Connect

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Zoho Learn is an intuitive and comprehensive learning management system (LMS) developed to streamline the training and development process in organizations. Its standout feature is the integration with other Zoho applications, creating a cohesive and efficient workflow. The platform offers a versatile course builder that allows for the creation of interactive and engaging content, catering to vari... Read more about Zoho Learn

HighQ is a legal case management software that helps law firms and legal departments manage their cases, documents, and clients more efficiently. The platform offers tools for task management, document collaboration, and secure communication, allowing legal professionals to work seamlessly with clients and colleagues. HighQ also includes features for billing, time tracking, and reporting, ensuring... Read more about HighQ

MediaWiki is an open-source knowledge management software that powers some of the world’s largest collaborative knowledge databases, including Wikipedia. It enables organizations to create a centralized knowledge base where users can easily create, edit, and organize information. MediaWiki’s robust versioning and revision history features allow users to track changes, ensuring transparency and... Read more about MediaWiki

Notion is like a digital workspace where you can jot down notes, plan your tasks, and keep everything organized in one spot. It's great for both solo projects and team collaborations. You can set up pages however you like - kind of like a digital notebook with superpowers. There's a bunch of templates to help you get started, whether you're planning a trip or managing a big project. Plus, you can ... Read more about Notion

KnowledgeSh@re is an advanced knowledge management software designed to help organizations capture, share, and utilize knowledge effectively. This platform allows users to create a centralized knowledge base where employees can access valuable information, resources, and best practices. KnowledgeSh@re features an intuitive interface that enables users to organize content into categories, making it... Read more about KnowledgeSh@re

The KNOWLEDGE is a knowledge management software designed to help organizations capture, organize, and share vital information across teams. This software provides a central repository for storing documents, FAQs, procedures, and other resources, making it easier for employees to access the information they need. The KNOWLEDGE offers advanced search capabilities, tagging, and categorization option... Read more about The KNOWLEDGE