Best Free Customer Support Software

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Zendesk AI is an intelligent customer support solution designed to enhance the capabilities of Zendesk's customer service platform. This AI-powered tool leverages machine learning and natural language processing (NLP) to improve response times, automate repetitive tasks, and assist support teams in providing faster, more accurate answers to customer queries. Zendesk AI can analyze customer interac... Read more about Zendesk AI

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr

Freshcaller is a cloud-based call center solution designed to meet the needs of businesses of various sizes. It offers an intuitive interface for managing calls, with features like call routing, call recording, and multi-level IVR (Interactive Voice Response) for efficient call management. The product includes real-time call analytics, allowing for performance monitoring and decision-making. Fresh... Read more about Freshcaller

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk

Freshchat revolutionizes customer interaction with its intuitive and feature-rich live chat software. Tailored for businesses of all sizes, it offers an AI-driven chatbot that efficiently manages initial inquiries, routing complex issues to human agents. This ensures a seamless customer experience. Freshchat's multi-platform compatibility enhances its accessibility, making it easy to integrate int... Read more about Freshchat

Freshworks Customer Service Suite is an all-in-one customer support software that helps businesses provide exceptional service through multiple channels, including email, chat, phone, and social media. The platform includes a powerful helpdesk, live chat tool, and customer relationship management (CRM) system, allowing businesses to manage customer inquiries, track tickets, and provide timely resp... Read more about Freshworks Customer Service Suite

Helpshift is a digital customer service platform that streamlines how businesses handle customer support. It's mainly used in mobile apps and websites. Helpshift allows companies to manage customer queries efficiently using automation and live chat. One of its standout features is the in-app messaging system. This lets users get help without leaving the app, enhancing their experience. Helpshift a... Read more about Helpshift

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer behavior and agent performance. NICE CXOne includes an automatic call distributor (ACD) for effective call routing and an in... Read more about NICE CXone

Help Scout is a customer service software designed to provide an efficient and organized way for businesses to handle customer support. It's primarily known for its shared inbox feature, which allows support teams to manage all customer emails in one place. This helps ensure that no customer query is missed or overlooked. Help Scout also offers a knowledge base platform, enabling companies to crea... Read more about Help Scout

ManageEngine SupportCenter Plus is a comprehensive IT help desk software that streamlines IT support and service management for businesses of all sizes. The platform helps IT teams resolve technical issues efficiently by offering ticketing, incident tracking, and knowledge base features. SupportCenter Plus includes features for automating ticket routing, prioritizing support requests, and tracking... Read more about ManageEngine SupportCenter Plus

Zight, formerly known as CloudApp, is a dynamic Video Making Software designed to simplify the creation, editing, and sharing of professional-quality videos for businesses and creative professionals. It offers a comprehensive platform for capturing screen recordings, adding annotations, and editing video content with ease and precision. Key features include intuitive video editing tools, customiza... Read more about Zight (formerly CloudApp)

Emplifi Service Cloud is a comprehensive customer relationship management (CRM) solution designed to help businesses manage and enhance customer service experiences across multiple channels. The platform allows organizations to provide consistent and personalized support through email, live chat, social media, and more, all from a single interface. Emplifi Service Cloud integrates with existing CR... Read more about Emplifi Service Cloud

Intercom is a user-friendly software that helps businesses communicate with their customers more effectively. Picture a tool that blends email, chat, and automation to create a seamless conversation experience. It's like having a virtual receptionist who never sleeps, always ready to greet website visitors and answer their questions in real-time. Businesses can personalize messages based on custom... Read more about Intercom

UserEcho is an interactive community software designed to foster engagement and communication between businesses and their customers. This platform enables organizations to create and manage user forums, feedback boards, and Q&A sections, allowing customers to voice their opinions and suggestions. With its intuitive interface, UserEcho makes it easy for users to navigate discussions, ask questions... Read more about UserEcho

Comm100 Live Chat is a powerful live chat software solution designed to enhance customer engagement and support. This platform allows businesses to communicate with their customers in real-time, providing instant assistance and improving overall satisfaction. Comm100 Live Chat features an intuitive interface that enables agents to manage multiple chats simultaneously, ensuring prompt responses to ... Read more about Comm100 Live Chat

Mobile Service Cloud is a powerful help desk software designed to improve customer support and service delivery for businesses of all sizes. This platform offers a suite of features that help organizations manage customer inquiries, resolve issues, and track service requests in real time. Mobile Service Cloud allows support teams to manage tickets, automate workflows, and provide personalized resp... Read more about Mobile Service Cloud

Tidio is a chatbot and live chat software designed to enhance customer communication. It allows easy integration with websites, offering both automated chatbot services and options for live chat support. Key features include customizable chatbots that can handle common queries, saving time for customer service teams. Tidio also offers a real-time visitor list, providing insights into customer beha... Read more about Tidio

HappyFox Chat is a streamlined live chat software developed to enhance customer service interactions on websites. Its standout feature is the fast and responsive chat interface, which enables real-time conversations with customers, significantly improving engagement and support. HappyFox Chat integrates effortlessly with a wide range of e-commerce and CRM platforms, allowing businesses to maintain... Read more about HappyFox Chat

Hiver is a unique email management software designed primarily for Google Workspace users, focusing on streamlining Gmail for teams. It transforms Gmail into a collaborative hub, enabling teams to manage shared inboxes like support@ or sales@ without leaving their email interface. Hiver allows for efficient email delegation, status tracking, and seamless internal team communication, all within the... Read more about Hiver

LiveHelpNow is a comprehensive customer support suite developed to streamline online customer service. This software is renowned for its multi-channel support system, which includes live chat, email ticketing, and a help desk, allowing businesses to manage all customer interactions in one place. A key feature is its customizable live chat tool, which enhances real-time communication with customers... Read more about LiveHelpNow

Coveo Relevance Cloud is an advanced enterprise search solution that leverages AI to deliver personalized, contextually relevant search results across digital experiences. It integrates seamlessly with websites, eCommerce platforms, and enterprise systems to offer intelligent search and recommendations. Its powerful machine learning capabilities continuously learn from user interactions, refining ... Read more about Coveo Relevance Cloud

Cordless is a telephony software solution designed to simplify and enhance communication for businesses of all sizes. The platform provides a cloud-based phone system that allows companies to make and receive calls over the internet, eliminating the need for traditional landline systems. Cordless supports features such as call forwarding, voicemail, automated attendants, and conference calling, of... Read more about Cordless

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent